Frequently asked questions

We understand you might have questions about our hoarding cleaning services. Here are some of the most common inquiries we receive to help you understand our process and commitment to your privacy and satisfaction.

Answers to your common questions

We're here to make the process as clear and comfortable as possible. Below, you'll find detailed answers to questions about how our service works, our approach to privacy, and pricing details.

What does H.R.S. help with?
We provide decluttering, sorting, organizing, deep cleaning, item removal, and complete home resets. Services can be customized based on what each client needs.

Do I need to clean or organize before you arrive?
No. You don’t need to prepare the space beforehand. We can work with the home as it is and create a manageable plan with you.

Will you throw away my belongings without asking?
No. We respect your belongings and decisions. We will never remove or discard personal items without your approval.

Can you clean just one room?
Yes. You can book help for a single room, several rooms, or the entire home.

How long will the cleaning take?
Every home is different. The time depends on the size of the space, the amount of work needed, and the services you choose. We’ll provide an estimate before beginning larger projects.

How do you determine the price?
Every home is different, so pricing depends on the size of the space, the amount of work needed, and the services requested. We offer hourly services for smaller projects and customized pricing for larger cleanups.

Do you offer a free estimate?
Yes. We can discuss your needs, look at photos when appropriate, or schedule an in-person assessment for larger projects to provide a more accurate estimate.

Is a deposit required?
A deposit may be required to reserve your appointment. The amount will be discussed before your service is scheduled.

What happens when you arrive?
We first walk through the space, discuss your goals, and create a plan. We then work through the home by sorting, decluttering, removing approved unwanted items, cleaning, and organizing.

Do you decide what gets thrown away?
No. We respect your belongings and will never discard personal items without your approval.

Privacy and personal care

We understand that inviting someone into your home can feel personal, especially when the space has become difficult to manage. At H.R.S., we approach every home with kindness, professionalism, and discretion. We respect your privacy, your belongings, and your decisions throughout the entire process. We take the time to listen to what you need, explain what we’re doing, and make sure you’re comfortable with each step. Our goal is to create a safe, comfortable experience where you feel supported while we help you take back your space and create a fresh start.

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